Refund Policy:
Here at Flurraby we want you to be completely happy with your order.
If you wish to return an unwanted product or your entire order then under the Consumer Contracts (Information, Cancellation & Additional Charges Regulations 2013) Flurraby is happy to refund you on the return of the item.
To qualify for a refund, the items must be returned in original condition. It is your responsibility to pay for the order to be returned and obtain a certificate of posting.
You must contact us within 14 calendar days of receipt of your goods and return the item within 14 days of contacting us.
If the goods are faulty or not fit for purpose then the cost of return postage will be refunded. In all other circumstances, the return postage costs are payable by the customer.
In order to return goods, please email hello@Flurraby.com with details of your name, contact phone number, order number, date of order, items to be returned and the reason for returning.
When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning. We will then process a refund for the goods unless stated otherwise.